Services
Observability
Unified visibility across systems that turns telemetry into actionable insight and connects infrastructure health to business outcomes.
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OVERVIEW
See Everything. Fix Anything. Prevent What's Next.
‍Observability helps technology leaders understand what's happening across their infrastructure, applications, and services in real time. We build monitoring systems that surface the right signals, track SLAs that matter to customers, and provide the visibility needed to detect issues faster and resolve them with confidence—whether you're consolidating fragmented tools or modernizing your entire observability stack.
How
‍We embed directly with your teams to implement unified observability platforms, establish business-aligned SLOs and SLIs, and modernize incident response workflows. Our engineers bring proven playbooks from hundreds of observability transformations—ensuring you capture the right data, eliminate alert noise, and focus on metrics that drive real business value.
Why It Matters
‍Whether you need strategic assessment for tool consolidation, delivery support for observability platform implementation, or ongoing operations to continuously improve detection and response, our approach combines battle-tested expertise with embedded accountability to deliver measurable outcomes.
Capabilities
What We Deliver
Capability 1
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Capability 2
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Unified Observability Platform Implementation
Deploy and optimize Datadog, Grafana, or cloud-native observability stacks that consolidate metrics, logs, and traces into a single source of truth. We eliminate tool sprawl and establish consistent telemetry collection across all environments.
Unified Observability Platform Implementation
Business-Aligned SLAs, SLIs, and SLOs
Define and track service level objectives that connect system performance to customer experience. We move beyond monitoring technology to observing actual user workflows—like checkout flows and product browsing—so you measure what matters to the business.
Business-Aligned SLAs, SLIs, and SLOs
NOC Modernization & Incident Response
Transform operational workflows to reduce mean time to detect and recover from incidents. We modernize triage processes, improve escalation paths, and integrate AI-assisted correlation to surface root causes faster.
NOC Modernization & Incident Response
Alert Optimization & Noise Reduction
Tune monitoring systems to eliminate alert fatigue and focus teams on actionable signals. We implement intelligent alerting, event correlation, and automated suppression that distinguishes real incidents from background noise.
Alert Optimization & Noise Reduction
AI-Driven Observability & AIOps
Deploy AI and agentic workflows that automate triage, correlate events across logs and metrics, and generate incident context automatically. We integrate machine learning models that predict issues before they impact users.
AI-Driven Observability & AIOps
Tool Consolidation & Adoption
Rationalize existing observability platforms, eliminate redundancies, and drive adoption of modern tooling across teams. We ensure data quality through consistent naming conventions, tagging standards, and governance frameworks.
Tool Consolidation & Adoption
OUR PROCESS
How We Deliver Observability
Every engagement is tailored to your needs. Here's how Observability works across our three engagement models:
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Strategy
4-8 weeks
We assess your current monitoring landscape, identify gaps and redundancies, and deliver a phased roadmap for tool consolidation and observability maturity improvement.
Best for:
Planning observability platform migrations, evaluating tool sprawl, building business cases for unified monitoring
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Delivery
3-6 months
We embed TechPods that execute complex projects—platform migrations, SLO/SLI implementation, NOC modernization—with guaranteed outcomes and measurable improvements to MTTD and MTTR.
Best for:
Critical observability gaps, timeline pressure, gaps in platform expertise or bandwidth
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Operations
12+ months
We provide long-term embedded teams that maintain, optimize, and evolve your observability infrastructure continuously—ensuring detection capabilities and data quality improve as your systems scale.
Best for:
Ongoing observability operations, continuous improvement, sustained reliability excellence
Related Accelerators
Start Fast with Observability Accelerators
Pre-scoped programs that deliver quick wins and prove value before larger engagements.
OUR EXPERTISE
Technologies We Work With
Our teams bring deep expertise across modern observability platforms and tooling.
Cloud:
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Partner Certifications:
Get Started
Ready to Improve Your Observability?
Talk to our team about your monitoring challenges, or start with a free diagnostic to identify gaps in visibility and incident response.
We are the most-trusted services partner to engineering and IT leaders. Our mission is to help companies build better products by solving complex modernization and scaling challenges.