HOW YOU ENGAGE

Operations Services

Long-term embedded TechPods that keep your systems stable, secure, and cost-efficient—so your engineers can focus on innovation, not firefighting.
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ENGAGEMENT MODEL

When to Choose Operations

When reliability matters most, experience is non-negotiable.

Operations services provide long-term TechPods that take ownership of day-to-day platform stability, security, and optimization. These aren't black-box managed services or seat-fillers—they're integrated extensions of your team that blend strategic guidance with hands-on execution.

You need Operations services when:

  • Your platform is stable but requires constant care, feeding, and optimization
  • Your engineers are stretched thin between product work and operational toil
  • You need 24/7 coverage or specialized expertise (SRE, SecOps, FinOps, IT) without hiring full-time
  • You want continuous improvement, not just "keep the lights on"

What you get: Embedded teams (2-4 engineers) with continuity, redundancy, and proven playbooks. They operate within your toolchain, attend your standups, and drive both reactive support and proactive roadmap initiatives.

Typical timeline: 12+ months (ongoing partnership)

Typical team: Staff Engineer + 1-3 specialists (SRE, SecOps, FinOps, Platform)

How it works

The Operations TechPod Model

What Makes Operations TechPods Different:

  • Strategic + tactical: We don't just respond to tickets—we own a roadmap of improvements and execute projects that increase reliability, security, and efficiency
  • Embedded integration: We work in your Slack, your Jira, your monitoring tools, your runbooks—not a separate support queue
  • Built-in redundancy: Multi-person teams ensure coverage during PTO, handoffs, and knowledge sharing
  • Outcome-focused: We're measured on SLOs, cost savings, incident reduction—not ticket velocity
  • Scalable: Teams flex up or down as priorities evolve

Typical Scope Mix:

  • 60% Operational Excellence: Monitoring, incident response, on-call coverage, runbook automation
  • 30% Proactive Projects: Cost optimization, security hardening, tooling improvements, migrations
  • 10% Strategic Planning: Quarterly roadmaps, capacity planning, architecture evolution
Not Managed Services.
A True Extension of Your Team.
Operations TechPods combine the continuity of managed services with the flexibility and integration of in-house teams.
What You Need
EverOps TechPods
Managed Services
Strategy & Vision
Advisory + execution integrated
Execution only, no strategy
Team Continuity
Embedded, redundant team
Black box, no visibility
Execution Quality
Own outcomes with proven playbooks
Standard processes, inflexible
Continuous Improvement
Roadmap ownership, project delivery
Rigid scope, change orders
ROI & Predictability
Guaranteed outcomes, transparent pricing
Locked-in contracts, hidden costs
The Work

Operations Services We Provide

Continuous accountability from embedded operators who manage, optimize, and evolve your environment.
Cloud & Platform Operations
Maintain and optimize production environments across AWS, Azure, and GCP. Proactive monitoring, cost optimization, and automation.
SRE & Incident Management
Improve reliability with runbook automation, fast incident response, post-mortem learning, and SLO tracking.
Managed Observability
Keep dashboards and alerts actionable through continuous tuning, cleanup, and integration with development workflows.
Security Operations (SecOps)
Detect threats early, automate response playbooks, and maintain continuous compliance posture (SOC 2, PCI, HIPAA).
Identity & Access Management
Enforce Zero Trust principles, manage IAM policies, and ensure endpoint compliance across your organization.
FinOps & Cost Optimization
Continuous spend monitoring, rightsizing automation, governance enforcement, and cost-to-value alignment.
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Accelerators

Strategy Accelerators

Pre-scoped assessments that deliver clarity and direction in 4-6 weeks, without lengthy discovery cycles.
AI Opportunity Assessment
Observability Maturity Review
Cloud Cost Optimization Checkup
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Accelerator
AI Opportunity Assessment
Identify and prioritize the highest-impact AI use cases for your organization. Includes ROI analysis and implementation roadmap.
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Accelerator
Observability Maturity Review
Evaluate tool sprawl, coverage gaps, and cost inefficiencies. Delivers unified monitoring strategy and consolidation plan.
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Accelerator
Cloud Cost Optimization Checkup
Surface waste, governance gaps, and savings potential across AWS, Azure, and GCP. Includes quick-win recommendations.
Learn More
Case Studies

Proof in the results

Zendesk
99.999% Uptime and 50% Latency Reduction in 5 Weeks
How Zendesk modernized its global network infrastructure and introduced GitOps practices with an embedded EverOps Pod.
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FAQ

Common Questions

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How does an Operations TechPod differ from managed services?

Managed services operate in a black box with limited visibility and rigid processes. TechPods integrate directly into your environment, tools, and workflows—acting as a seamless extension of your team with full transparency.

Do TechPods work onsite or remote?

Remote-first by design. We embed through your toolchain, communication stack (Slack, Zoom), and collaboration workflows. No need for office space.

What if we need to scale up or down?

TechPods are designed to flex as your priorities evolve. We can add specialists (SecOps, FinOps, etc.) or scale down as your internal team grows—ensuring continuous coverage without waste.

Can TechPods handle both reactive support and strategic projects?

Yes—that's the model. 60% operational excellence, 30% proactive improvements, 10% strategic planning. You get both stability and continuous evolution.