Global Fintech

Unified Network Monitoring for a $50B FinTech Platform

How a leading cryptocurrency exchange consolidated fragmented monitoring into a single observability platform—revealing issues they couldn't see before.

Observability
Networking & Connectivity
60%
reduction in MTTR through unified visibility
5+
monitoring platforms consolidated into a single observability solution

A leading cryptocurrency exchange and technology provider serving millions of customers worldwide. As a pioneer in the crypto economy, the platform offers secure, reliable tools for trading digital assets to both individual and institutional clients across the globe.

With a strong focus on security and regulatory compliance, the company has become a foundational player in digital currency—facilitating seamless transactions and helping shape the future of finance.

The Challenge

Drowning in Data, Blind to What Matters

Modern network infrastructure generates an overwhelming amount of data from servers, applications, devices, and user interactions. For a platform handling billions in daily transactions, the IT and network operations teams faced a critical challenge: extracting meaningful insights from the noise.

The complexity was compounded by fragmented monitoring systems. Multiple platforms meant fragmented data views, inconsistent practices, and no holistic view of network health. Integrating data from various sources required significant manual effort. Different alerting mechanisms led to inconsistent thresholds and delayed issue resolution.

Meanwhile, a lean IT staff was stretched thin—struggling to manage tools while simultaneously handling incidents. They needed to consolidate into a single, modern observability platform that could unify data collection, streamline operations, and scale with the business.

The Approach

Comprehensive Observability Built on Datadog

EverOps partnered with the platform team to implement a comprehensive monitoring solution using Datadog's full capabilities. Rather than a lift-and-shift migration, we designed an architecture that addressed the specific challenges of network monitoring at scale.

The engagement focused on four goals: unified data collection and visualization across all sources, streamlined operations to reduce burden on IT teams, enhanced flexibility to scale monitoring practices with the business, and improved incident response through consistent alerting mechanisms.

Throughout implementation, EverOps worked inside the client's environment—deploying agents, configuring integrations, building dashboards, and establishing the practices that would sustain observability long-term.

Technologies & Tools: Datadog · SNMP · NetFlow · Vector · DogStatsD · Synthetic Monitoring

Technologies & Tools:

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The Approach

Embedded Expertise with a Clear Roadmap

EverOps embedded a 3-person FinOps Pod directly into Life360's platform team. Within the first week, our engineers had access to their AWS accounts, joined their Slack channels, and began a comprehensive cost analysis using our proprietary Opportunity Finder methodology.

The engagement followed a structured approach: two weeks of discovery and prioritization, four weeks of execution on high-impact optimizations, and two weeks of governance implementation to sustain savings. Throughout, the Pod operated as an extension of the internal team — attending standups, collaborating in real-time, and transferring knowledge continuously.

Unlike consultants who deliver reports, our Pod executed the changes directly — rightsizing instances, eliminating waste, renegotiating reserved capacity, and implementing automated cost controls.

The Solution

From Fragmented Tools to Unified Visibility

EverOps delivered a unified monitoring solution that replaced fragmented legacy tools with a single platform providing real-time insights across network and application layers.

Key Initiatives:

  • SNMP & NetFlow Collection — Deployed the Datadog agent as a centralized collector for network traffic and device performance, enabling real-time insights that were previously scattered across multiple systems.
  • Synthetic Transactions — Implemented proactive monitoring that simulates user interactions, detecting application performance issues before they affect real users.
  • Custom Metrics Pipeline — Configured DogStatsD for flexible, scalable collection of custom metrics from various sources, ensuring comprehensive coverage across the infrastructure.
  • Container Integration — Leveraged Datadog's native containerization support, seamlessly integrating with the existing deployment model and simplifying environment management.
  • Advanced Anomaly Detection — Implemented machine learning-based anomaly detection and robust alerting for early identification and swift resolution of potential issues.
  • Custom Dashboards — Built real-time visualization tools offering instant insights into network and application health, enabling informed decision-making and rapid response.
The Results

Visibility That Revealed Hidden Problems

By consolidating monitoring tools into a single platform, the organization simplified its tech stack—reducing complexity and overhead while freeing IT and operations teams to focus on strategic initiatives rather than managing fragmented tools.

The enhanced monitoring capabilities provided deeper insights into infrastructure health, enabling more precise and timely issue identification. Features like anomaly detection, synthetic transactions, and Vector's data ingestion allowed the team to uncover problems that were previously undetectable or cost-prohibitive to diagnose.

Specific Wins:

  • Transatlantic Cabling Issue — Quickly traced and resolved traffic experiencing packet loss across international links
  • Configuration Discrepancies — High-resolution custom scripts identified and corrected configuration drift
  • Interface Troubleshooting — Single interfaces with intermittent issues were easily isolated and fixed
  • VPN Configuration — Proactively identified and addressed VPN problems before user impact
  • License and Certificate Tracking — Streamlined tracking reduced surprise downtime and emergency costs

The unified solution provides flexibility to scale and adapt to future challenges—ensuring continued reliability and performance as the platform grows.

60%
reduction in mean time to resolution through unified visibility
5+
monitoring platforms consolidated into a single observability solution"
12+
critical issues identified proactively before user impact in first 90 days
$300K+
annually saved through monitoring tool consolidation and license elimination
Client Experience

"At our scale, fragmented monitoring was creating more problems than it solved. EverOps unified everything into Datadog and reduced our operational overhead overnight. Now we have visibility we didn't know we were missing."

Senior Director of Engineering
CLIENT EXPERIENCE

"At our scale, fragmented monitoring was creating more problems than it solved. EverOps unified everything into Datadog and reduced our operational overhead overnight. Now we have visibility we didn't know we were missing."

— Senior Director of Engineering
What's Next?
The consolidated observability platform established a foundation for continued infrastructure improvements. With unified visibility in place, the team can now tackle optimization initiatives with confidence—knowing they have the insights to move fast without compromising reliability.
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