Global Consumer Tech

Full Visibility into $20M in Devices to Eliminate Fraud Risk

How a high-growth public tech company transformed an opaque fleet of 5,000+ agent devices into a centrally tracked, policy-enforced asset program

Security & Compliance
Observability
5,000+
agents onboarded
Zero
unverified device access

A popular consumer tech platform that relies on over 5,000 Technical Support Agents around the world to power both customer-facing and internal support operations. These agents use Chromebooks purchased by their staffing agencies and expensed back to the company, creating device sprawl and visibility gaps across infrastructure and security systems.

The Challenge

Thousands of Devices, Zero Visibility, Active Fraud

Prior to working with EverOps, the client lacked any system to register or verify externally managed devices. The result was a security and financial nightmare.

Thousands of unverified Chromebooks accessed sensitive systems without oversight. The company suffered significant financial losses due to fraudulent device reimbursement claims, e.g. staffing agencies expensing devices that didn't exist or weren't being used. The security team had no reliable inventory or trust model to apply compliance policies. And onboarding remained slow and error-prone in a division with extremely high turnover.

EverOps was asked to take ownership of a loosely defined problem statement and build a robust system that would enable visibility and control across thousands of distributed assets.

The Approach

From Backend Project to Platform Overhaul

What started as an isolated backend project evolved into a comprehensive platform rebuild. EverOps integrated deeply into the existing internal system, ultimately becoming the second-largest contributor to the codebase.

The team took ownership end-to-end—from design leadership (learning Figma to build UI/UX and gain cross-functional stakeholder signoff) to backend architecture to infrastructure and testing. This wasn't staff augmentation; EverOps drove the solution from problem definition through production deployment.

Technologies & Tools: React · GraphQL · Go · AWS · Figma · CI/CD

Technologies & Tools:

The Approach

Embedded Expertise with a Clear Roadmap

EverOps embedded a 3-person FinOps Pod directly into Life360's platform team. Within the first week, our engineers had access to their AWS accounts, joined their Slack channels, and began a comprehensive cost analysis using our proprietary Opportunity Finder methodology.

The engagement followed a structured approach: two weeks of discovery and prioritization, four weeks of execution on high-impact optimizations, and two weeks of governance implementation to sustain savings. Throughout, the Pod operated as an extension of the internal team — attending standups, collaborating in real-time, and transferring knowledge continuously.

Unlike consultants who deliver reports, our Pod executed the changes directly — rightsizing instances, eliminating waste, renegotiating reserved capacity, and implementing automated cost controls.

The Solution

End-to-End Asset Registration Platform

EverOps designed, proposed, built, and delivered a full end-to-end asset registration platform that became a critical pillar of the client's Device Procurement Program.

‍Key Initiatives

  • Full-Stack Web Portal — Built a React-based registration tool that enabled Technical Support Agents to register Chromebooks before receiving credentials, establishing device trust at the point of onboarding.
  • GraphQL API Rewrite — Completed a full overhaul of the asset tracking backend in Go, enabling policy enforcement, device inventory, and security telemetry across the distributed fleet.
  • Design Leadership — The EverOps engineer took initiative to learn Figma, build out UI/UX designs, and secure cross-functional stakeholder signoff—going well beyond typical engineering scope.
  • Modern Infrastructure — Deployed on AWS with scalable, observable operations while ensuring compatibility with existing identity and access tools.
  • Process & Testing Uplift — Introduced unit testing, CI/CD best practices, and long-term maintainability patterns—many of which were adopted by the client's own engineering team.
The Results

Visibility, Security, and Fraud Eliminated

A once-opaque fleet of Chromebooks is now centrally tracked and trusted. Every agent device is registered before access is granted, enabling consistent policy enforcement across the organization.

The new system supports rapid provisioning in a division with 5,000+ agents and frequent turnover, eliminating the slow, error-prone onboarding that previously created both security gaps and operational friction. The platform reduced fraudulent expense claims by requiring real-time device validation before reimbursement.

Beyond the technical deliverables, the client adopted new engineering patterns and testing methodologies introduced by EverOps. The engagement delivered cultural change alongside software—improving security, engineering quality, and operational control over one of the company's most vulnerable surfaces.

$20M+
devices now tracked
5,000+
agents supported
100%
device registration before access
75%
faster agent onboarding
Client Experience

"We brought EverOps in for what we thought was a backend project. They ended up redesigning the entire platform, building the frontend, and becoming one of the largest contributors to our codebase. They took ownership of the problem and solved it end-to-end."

Director of IT Engineering
CLIENT EXPERIENCE

"We brought EverOps in for what we thought was a backend project. They ended up redesigning the entire platform, building the frontend, and becoming one of the largest contributors to our codebase. They took ownership of the problem and solved it end-to-end."

— Director of IT Engineering
What's Next?
With the asset registration platform in place, the company now has a foundation for expanding device management capabilities. The patterns established—registration before access, real-time validation, centralized inventory—can extend to other device types and workforce segments as the company continues to scale.
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