06/26/25 | EverOps
What happens when thousands of devices accessing your internal systems aren’t actually owned, or even tracked, by your company?
For one fast-growing tech company, this question wasn’t theoretical; it was an urgent security crisis hiding in plain sight. With thousands of globally distributed support agents using Chromebooks purchased through third-party staffing agencies, the company faced a perfect storm of financial fraud, security vulnerabilities, and various operational blind spots.
To regain control, the company partnered with EverOps. Through deep technical integration and a full-stack observability strategy, EverOps designed and implemented a secure asset registration platform that brought $20M+ in distributed Chromebooks under centralized control.
This article aims to provide greater insight into how EverOps transformed a loosely defined device management problem into a robust, auditable solution, enabling the client to track, secure, and provision devices at scale.
Managing a remote workforce is challenging enough. But when thousands of distributed devices fall outside your visibility and control, it becomes a security and operational liability.
That was the situation facing this remote-first tech company. With over 5,000 global Technical Support Agents using Chromebooks purchased by third-party staffing agencies, the company had no way to verify, track, or manage the hardware used to access internal systems. None of the devices were officially registered, and none of them were under the company’s direct control.
Without an asset registration process, the company encountered major issues:
Unfortunately, policy documents alone couldn’t solve the problem. To scale safely, the company needed visibility. They needed centralized control. Most importantly, they needed a technical enforcement layer to make trust measurable and manageable.
When the client first approached EverOps, they came with little more than a loosely defined Problem/Proposed Solution (P/PS) document. This starting point illuminated the challenge but offered no clear path forward. From that ambiguous starting point, EverOps took full ownership. They led the architecture, implementation, and end-to-end integration of a scalable device management platform, tailored to the complexities of a remote-first workforce.
From there, the scope quickly expanded beyond backend development, and EverOps became the technical backbone of the initiative, shaping a comprehensive solution that spanned:
EverOps built the system from the ground up, embedding security and observability into every stack layer. This approach represented a crucial shift from tactical problem-solving to strategic platform building. By expanding the project’s scope and depth, EverOps positioned the client to address the immediate device management crisis and establish a sustainable foundation for secure growth in their distributed operational model.
To eliminate fraud and regain control over security, EverOps implemented a registration system that enforced visibility and trust at the point of device onboarding. Every asset would now be authenticated before it could access company systems.
This comprehensive solution came together through five core initiatives that transformed how the company managed its device ecosystem, including:
EverOps built a React-based web portal enabling support agents to register Chromebooks. Without completing this flow, no device could proceed to credential issuance, ensuring security enforcement and policy from day one.
Though initially engaged as a backend resource, the EverOps team demonstrated exceptional versatility. The lead engineer proactively learned Figma and spearheaded the entire design vision for the platform, securing sign-off from cross-functional stakeholders. This proactive design ownership ensured the tool would be adopted, and not just deployed.
The technical core of the solution required reimagining the entire asset tracking backend. EverOps completely rebuilt this system using Go to support GraphQL APIs, real-time telemetry, and robust inventory models. This architectural upgrade finally allowed the company to enforce compliance and monitor security posture at scale.
Hosted on AWS, the platform was engineered with best practices in CI/CD, observability, and cost-efficient compute. This infrastructure layer seamlessly integrates with the client’s identity and access management systems, creating a unified security model across previously disconnected systems.
Beyond delivering software, EverOps elevated the client’s entire engineering approach. They introduced automated testing, CI/CD pipelines, and maintainability patterns that were later adopted across the client’s engineering teams. The engagement delivered a powerful new platform alongside a significant uplift in engineering practices that continued to benefit the client long after project completion.
The business outcomes of the device registration initiative delivered value far beyond technical improvements. By centralizing device visibility across the entire ecosystem, the client achieved a remarkable transformation in security posture, operational efficiency, and trust throughout their global contractor network.
The quantifiable business outcomes included:
What began as a narrowly scoped technical debt project steadily evolved into a strategic business transformation. By addressing core visibility challenges, EverOps’ solution improved security posture, eliminated financial waste, and established the foundation for sustainable device lifecycle management across a complex global operation.
This transformation journey yielded valuable insights that apply to any organization navigating remote work, distributed infrastructure, or third-party device management. The following lessons represent transferable knowledge for security leaders, technology executives, and operations teams facing similar challenges.
The saying “you cannot secure what you cannot see” proved absolutely true in this instance. By establishing device registration as a mandatory prerequisite to credential issuance, the company eliminated the blind spots that had previously enabled both fraudulent activity and security vulnerabilities. Without this foundation, all subsequent security measures would have remained ineffective.
Rather than relying solely on technical barriers to enforce compliance, EverOps invested in creating an intuitive and frictionless registration experience that users could easily navigate. This delivered unexpected benefits where stakeholder alignment came not through policy mandates but through tools that cross-functional leaders genuinely wanted to adopt and champion. This further demonstrated that security and usability can coexist even in compliance-focused systems.
With thousands of unmanaged devices accessing internal systems, the client couldn’t enforce security or compliance at scale. However, the implementation of comprehensive observability created the essential trust layer necessary for applying security policies. Only when devices became known entities could the organization establish appropriate authentication requirements, apply least privilege access controls, and implement continuous monitoring for anomalous behavior.
Lastly, it is clear that the right kind of partner relationship has a dramatic influence on project outcomes. In this case, EverOps delivered far more than implementation expertise. Unlike traditional vendor relationships characterized by arms length transactions and limited engagement, EverOps established a collaborative model that transcended conventional boundaries. They reshaped engineering patterns, modernized infrastructure approaches, and contributed code at a scale that transformed the client’s capabilities.
Collectively, these lessons illustrate how even the most complex operational risks can be systematically addressed through technical clarity, cross-functional alignment, and deeply collaborative partnerships. The transformation achieved was not merely a technical upgrade but a fundamental shift in how the organization approaches security, visibility, and distributed device management.
With comprehensive observability now embedded throughout their global device fleet, this innovative remote-first company has transformed its security posture, streamlined operations, and created a scalable foundation for future growth. They are now onboarding global talent with confidence, meeting compliance requirements effortlessly, and maintaining complete visibility across their entire technology ecosystem.
Want to discover the detailed architectural decisions, implementation strategies, and business outcomes that made this transformation possible?
Read the complete case study to learn exactly how EverOps converted an unmanaged, high-risk device fleet into a secure, observable, and trusted technology environment.
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Ready to bring visibility, control, and security to your distributed device environment? EverOps specializes in transforming complex technical challenges into strategic business advantages through deep technical expertise and collaborative partnership.
Whether you’re struggling with device visibility, security enforcement, or operational inefficiencies, our team can design and implement solutions that deliver immediate value while establishing long-term foundations for growth.
Let’s build what’s next, together. Contact us today to start a conversation about modernizing your infrastructure, improving visibility, and securing your most critical systems.
The client needed a way to register and verify over 5,000 externally managed Chromebooks used by global contractors, a fleet that had no visibility or security enforcement prior to this initiative.
Devices must now register before receiving credentials, preventing unauthorized access and enabling compliance policies to be enforced from day one.
By eliminating fraudulent reimbursement claims and streamlining onboarding, the company gained visibility into $20M+ in devices and cut operational waste.
Beyond building the platform, EverOps introduced CI/CD practices, testing strategies, and maintainability patterns that are now used across internal teams.
Without observability into the device fleet, the company couldn’t enforce policy, prevent fraud, or validate infrastructure performance. Visibility enabled every downstream outcome.